Refund policy
Return & Refund Policy
Last Updated: August 2026
At Mzanzi Fit, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.
5-Day Return Policy
You may request a return within 5 days of receiving your order.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and components that came with the product.
- Be accompanied by proof of purchase or your order number.
Non-Returnable Items
We cannot accept returns if:
- The product has been used, damaged, or altered by the customer.
- The product is missing parts or original packaging.
- The return request is made more than 5 days after delivery.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
We will review your claim and arrange a replacement or refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
- Your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to reflect the refund.
Return Shipping
If the return is due to:
- A defective product,
- A damaged product, or
- An incorrect item sent by Mzanzi Fit,
we will cover the return shipping costs.
For all other approved returns, the customer is responsible for the return shipping costs.
Contact Us
If you have any questions about returns or refunds, please contact us: